iPad repairs under warranty

If you're iPad develops a fault you can take it back to any of our Apple Premium Reseller Stores.  Our company operates an iPad Exchange Service where faulty iPads are sent to Apple's European iPad Repair Centre. Our stores effectively act as a drop-off /collection point for a centrally run Europe wide scheme run by Apple. iPad repairs dropped off in store are normally available for collection within 7-14 days.

AppleCare Protection Plan extends the warranty of your iPad and is available up to 1 year after you bought your iPad.

iPod Troubleshooting

If you are experiencing problems with an iPod product you will find in depth support information on Apple's own iPod troubleshooting website. You can also try the following steps for rectifying common iPod issues.

If your iPod screen shows a ‘sad iPod’ icon or the screen does not show anything please try the following :- 

1. Resetting your iPod

Toggle the hold switch on and off (slide it to hold, then back to off again). Follow this by pressing and holding down both the ‘Menu’ and ‘Select’ buttons for 10 seconds or until the Apple logo appears on the screen.  Please repeat if the iPod does not reset on the first occasion.

 2. Battery and computer port

Please try an alternative USB 2 port on your computer to ensure the iPod is receiving power to recharge the battery. Your iPod battery needs looking after like any rechargeable battery. Apple recommend that you fully discharge and then recharge your iPod battery every month. This will help preserve the battery life. If you think your battery has developed a serious fault within the twelve month warranty period, Apple UK offer a rapid return & repair/replace service accessible at http://depot.info.apple.com 

Solutions Inc. can administrate this warranty process on your behalf . There is no charge where the iPod was purchased from our company. If you bought the iPod elsewhere or are unable to produce proof of purchase we will charge you a £17.99 administration fee.

Headphones

Please visit http://depot.info.apple.com if your iPod headphones develop a fault within the twelve month warranty period. Solutions inc. will not repair or replace iPod headphones.

Dedicated Apple Computer Repair Centre

Solutions Inc have a dedicated repair centre based in Hove, East Sussex. We are authorised to carry out warranty repairs on all Apple Mac computers including:

MacBook & MacBook Pro Portable computers
iMac, Mac Mini & Mac Pro desktop computers

You can contact the repair centre team directly 01273 200999 (Monday - Friday)
Email the repair team directly at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

Getting your Mac repaired

 You can carry-in 'warranty repairs' to any of our Apple Premium Reseller stores. Your computer once booked in will be transported to our central Apple Repair Centre. The collection/return service our company operates between all stores runs on a regular basis (at least once a week). Once your repair is completed it will be returned back to the store and you will be notified that it is ready for collection.

Our qualified Apple repair technicians  assess warranty claims according to Apple's process and carry out a valid warranty repair without charge using only parts sourced directly from Apple. This normally takes less than one week in total.

Repairs carried out by Solutions inc. do not affect your warranty status. Where the repair is not covered by the 12 month Apple limited warranty, repairs will not be carried out free of charge. You will be contacted by a repair technician to discuss the options available to you.

Local collection & return service

For a small fee we can arrange for collection and return from either a private or business address.  Call the Apple Repair Centre directly for more inforrmation or to arrange a collection. Call 01273 200999 (Mon-Fri).

AppleCare Protection Plan

Apple's own extended warranty programme provides up to 3 years cover for all parts and labour associated to a repair. We encourage you to use our repair service. Solutions inc. are amongst the very highest scoring of repair centres in Europe according to Apple's own figures. You have the choice.  We pride ourselves on a fast and effective turnaround and we cannot be held responsible for the failure of other service providers or other resellers.

For more information, or to purchase AppleCare Protection Plan for your Mac please visit our AppleCare eStore page.

Out of Warranty Repairs

If you have a computer hardware failure that is not covered by Apple's warranty or AppleCare Protection Plan, you can receive advice about a repair by contacting our repair centre directly on 01273 200999 (Mon-Fri). To make things as easy as possible, we operate on a fixed-fee basis for labour costs. Parts (sourced from Apple) are charged extra. 

£99 inc. vat Repair cost (excluding parts)

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