iPod Troubleshooting

If you are experiencing problems with an iPod product you will find in depth support information on Apple's own iPod troubleshooting website. You can also try the following steps for rectifying common iPod issues.

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If your iPod screen shows a ‘sad iPod’ icon or the screen does not show anything please try the following :- 

1. Resetting your iPod

Toggle the hold switch on and off (slide it to hold, then back to off again). Follow this by pressing and holding down both the ‘Menu’ and ‘Select’ buttons for 10 seconds or until the Apple logo appears on the screen.  Please repeat if the iPod does not reset on the first occasion.

 2. Battery and computer port

Please try an alternative USB 2 port on your computer to ensure the iPod is receiving power to recharge the battery. Your iPod battery needs looking after like any rechargeable battery. Apple recommend that you fully discharge and then recharge your iPod battery every month. This will help preserve the battery life. If you think your battery has developed a serious fault within the twelve month warranty period, Apple UK offer a rapid return & repair/replace service accessible at http://depot.info.apple.com 

Solutions Inc. can administrate this warranty process on your behalf . There is no charge where the iPod was purchased from our company. If you bought the iPod elsewhere or are unable to produce proof of purchase we will charge you a £17.99 administration fee.

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Headphones

Please visit http://depot.info.apple.com if your iPod headphones develop a fault within the twelve month warranty period. Solutions inc. will not repair or replace iPod headphones.

 

TX106 Mac OS X Troubleshooting

£225.00 EX. VAT £264.38 INC. VAT

By the end of this course you should be armed with all the technical know-how you need to tackle OS X problems head on and all the hands on experience required to put this knowledge into practice on your Mac. Most importantly of all, you'll gain a fresh understanding of good OS X working practice which should help prevent problems developing in the first place. You'll learn how to reinstall and update the system, you will also look at some of the UNIX structure of OS X, share files and combat internet and network issues, amongst a host of other topics. All equipment and refreshments are provided and you will be given the course notes to refer to afterwards.

Prerequisites

Working with a Macintosh computer running OS X either through using them on a daily basis or having attended one of our introductory OS X introduction training courses and basic Mac OS X knowledge

Course outline

• OS X system requirements
• System Profiler
• Hard disks
• Disk Utility
• Installing OS X
• The finder, The boot sequence
• Hardware boot, OS boot
• File structure, Users and priviledges
• Diagnostics
• Networking
• Printing