Personal in-store training sessions

Personal training sessions are available in store, 7 days a week. You can opt for either 30 mins for £20 (inc.vat)  or 60 mins for £35 (inc. vat). Our instore experts 'Guru' will sit you down gather some information about what you would like to explore in your session before starting. Each session is unique and tailored to your individual requirements.

contact your local store to check availability and book Personal training sessions.

System setup 

Our in store Apple experts can help you set-up a new Mac and migrate your data from an older Mac or PC to that new Mac. Our in store Guru staff are trained to safely fit memory and hard drives to all Mac models including iMac, MacBook, MacBook Pro, Mac mini & Mac Pro using Apple approved parts*.

*Parts that do not adversely effect your Warranty or AppleCare status.

Apple repair service

Solutions Inc. are an ‘Apple Authorised Service Provider’ and are fully accredited to carry out warranty  and non warranty assessment & repairs. Repairs to Apple MacBook, MacBook Pro, iMac, Mac mini and Mac Pro systems re normally completed within 7 days.

Visit any of our retail stores for more information or to receive a free estimate.

All repair services are carried out in accordance with strict  guidelines and in complete compliance with Apple's diagnosis and repair procedure. All parts are sourced directly from Apple and all service records are logged and documented on Apple's Global Service system.
 

Service Contracts for Business & Education institutions

Private (non commercial) customers are best served by our in store experts. All our store staff are qualified and trained to just that.

Business, School & College customers might wish to consider a more formal service contract that includes remote dial-in support, help desk telephone support and support for Apple server products and server integration (Active Directory/Open Directory). Collection and return of warranty and non warranty repairs along with technician training & staff workshops complete the circle. 

iPod Troubleshooting

If you are experiencing problems with an iPod product you will find in depth support information on Apple's own iPod troubleshooting website. You can also try the following steps for rectifying common iPod issues.

If your iPod screen shows a ‘sad iPod’ icon or the screen does not show anything please try the following :- 

1. Resetting your iPod

Toggle the hold switch on and off (slide it to hold, then back to off again). Follow this by pressing and holding down both the ‘Menu’ and ‘Select’ buttons for 10 seconds or until the Apple logo appears on the screen.  Please repeat if the iPod does not reset on the first occasion.

 2. Battery and computer port

Please try an alternative USB 2 port on your computer to ensure the iPod is receiving power to recharge the battery. Your iPod battery needs looking after like any rechargeable battery. Apple recommend that you fully discharge and then recharge your iPod battery every month. This will help preserve the battery life. If you think your battery has developed a serious fault within the twelve month warranty period, Apple UK offer a rapid return & repair/replace service accessible at http://depot.info.apple.com 

Solutions Inc. can administrate this warranty process on your behalf . There is no charge where the iPod was purchased from our company. If you bought the iPod elsewhere or are unable to produce proof of purchase we will charge you a £17.99 administration fee.

Headphones

Please visit http://depot.info.apple.com if your iPod headphones develop a fault within the twelve month warranty period. Solutions inc. will not repair or replace iPod headphones.

Dedicated Apple Computer Repair Centre

Solutions Inc have a dedicated repair centre based in Hove, East Sussex. We are authorised to carry out warranty repairs on all Apple Mac computers including:

MacBook & MacBook Pro Portable computers
iMac, Mac Mini & Mac Pro desktop computers

You can contact the repair centre team directly 01273 200999 (Monday - Friday)
Email the repair team directly at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

Getting your Mac repaired

 You can carry-in 'warranty repairs' to any of our Apple Premium Reseller stores. Your computer once booked in will be transported to our central Apple Repair Centre. The collection/return service our company operates between all stores runs on a regular basis (at least once a week). Once your repair is completed it will be returned back to the store and you will be notified that it is ready for collection.

Our qualified Apple repair technicians  assess warranty claims according to Apple's process and carry out a valid warranty repair without charge using only parts sourced directly from Apple. This normally takes less than one week in total.

Repairs carried out by Solutions inc. do not affect your warranty status. Where the repair is not covered by the 12 month Apple limited warranty, repairs will not be carried out free of charge. You will be contacted by a repair technician to discuss the options available to you.

Local collection & return service

For a small fee we can arrange for collection and return from either a private or business address.  Call the Apple Repair Centre directly for more inforrmation or to arrange a collection. Call 01273 200999 (Mon-Fri).

AppleCare Protection Plan

Apple's own extended warranty programme provides up to 3 years cover for all parts and labour associated to a repair. We encourage you to use our repair service. Solutions inc. are amongst the very highest scoring of repair centres in Europe according to Apple's own figures. You have the choice.  We pride ourselves on a fast and effective turnaround and we cannot be held responsible for the failure of other service providers or other resellers.

For more information, or to purchase AppleCare Protection Plan for your Mac please visit our AppleCare eStore page.

Out of Warranty Repairs

If you have a computer hardware failure that is not covered by Apple's warranty or AppleCare Protection Plan, you can receive advice about a repair by contacting our repair centre directly on 01273 200999 (Mon-Fri). To make things as easy as possible, we operate on a fixed-fee basis for labour costs. Parts (sourced from Apple) are charged extra. 

£99 inc. vat Repair cost (excluding parts)

Solid State Hard Drive upgrade

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Please provide us with feedback about the support you receive. If you supply your email address (optional) and signup for our newsletter and you will automatically be entered for our monthly prize draw and a chance to win £100 of gift vouchers. 

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  I managed to forget to bring my Macbook's charger down to Bournemouth with me, after a quick discussion with a guy from the Bournemouth store within 30 minutes I had some charge thanks to them I could continue working. Brilliant service and will definitely recommend to anyone.

  Nicola Jones, (Friday, 25 February 2011)
  www.aMixedmedia.co.uk
       

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  Being a returned expat I have notice that customer service is generally extremely poor in England :( However, the online tech support afforded by Simon King today was courteous, polite and skillful. I shall not hesitate to recommend Solutions online support to anyone. Also, to be fair, the staff in the Hove shop are also very helpful and polite. Solutions Inc., through their polite and courteous manner have won me over as a loyal customer. I hope the attitude spreads :) Well done!

  Dr Bill Whitmore, (Tuesday, 08 February 2011)
       

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  We have been tearing our hair out for nearly 3 weeks trying to solve this problem - it was causing major domestic problems! This service is excellent. Lee sorted the problem within 10 minutes and was a complete sweetie to deal with - he made everything very easy to understand and knew what was wrong immediately. Thank you so much!

  Brenda Robinson, (Friday, 29 October 2010)
       

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  Fantastic service! After struggling for days trying to get my home network to connect to my new modem, a call to one of the very helpful guys at Solutions Inc was all it took to fix things. The call lasted under ten minutes, so, for anyone not highly tech-literate or if you're short of time, I couldn't recommend it highly enough.

  John McDpnald, (Monday, 27 September 2010)
       

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  To have instant support available on a back up issue was invaluable. The problem was diagnosed and repaired in no time at all. Very impressed with the Remote Support software solution and with the way it works. You literally watch the support team fix the issue while they discuss it with you. Absolutely worth the £1 per minute fee.

  Julian Calverley, (Wednesday, 08 September 2010)
  www.juliancalverley.com
       

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  Oh thank you so much. After a week of phone calls to Apple I emailed and called Solutions. They called back within a short time and then remotely accessed my machine and within 20 minutes had sorted my software problem and at the same time provided advice on storage and backup. Excellent service - I'm not the most technically minded and discussion is all well and good but never as good as someone logging into my system and accessing the files needed. I would thoroughly recommend this service. Thank you.

  Sarah Critchlow, (Thursday, 01 July 2010)
  www.critchlowphotography.co.uk
       

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  Good helpful clear advice without time wasting. I have no hesitation in recommending this service.

  Ella Macpherson, (Monday, 29 March 2010)
       

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  Solved my PC-based cad software problem in less than half an hour. The service was most efficient - would use again.

  Mark Watts, (Tuesday, 23 March 2010)
       

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  I found the service from "solutions-inc" both extremely professional and courteous. They understood my problem straight away, the technical advisor was fully knowledgeable about the iMAC and OS I use, also with my Photo Elements that seemed to be my problem. I was back with a fully working system within no time. I would use the service again and highly recommend them.

  Phill Wade, (Friday, 12 March 2010)
       

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  I am most grateful for the help that you gave me yesterday solving the problem of my external backup. I think the charge of £1 per min is very reasonable. I have recommended you to a friend who has a mac and will sing my praises to other mac users. I will certainly bother you again if I have any more trouble with my Mac and again many thanks.

  John Thompson, (Thursday, 11 March 2010)
       

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Personal training with a Guru

Sometimes you want more than just a 5 minute demo. You want to meet an expert, someone who can afford you the time to explore a topic in detail. You can book either a 30 or 60 minute personal training session costing £20 and £35 respectively with a Guru.

contact your local store to check availability and book Personal training sessions.

System setup 

Our in store Apple experts can help you set-up a new Mac and migrate your data from an older Mac or PC to that new Mac. Our in store Guru staff are trained to safely fit memory and hard drives to all Mac models including iMac, MacBook, MacBook Pro, Mac mini & Mac Pro using Apple approved parts*.

*Parts that do not adversely effect your Warranty or AppleCare status.

Apple repair service

Solutions Inc. are an ‘Apple Authorised Service Provider’ and are fully accredited to carry out warranty  and non warranty assessment & repairs. Repairs to Apple MacBook, MacBook Pro, iMac, Mac mini and Mac Pro systems re normally completed within 7 days.

Visit any of our retail stores for more information or to receive a free estimate.

All repair services are carried out in accordance with strict  guidelines and in complete compliance with Apple's diagnosis and repair procedure. All parts are sourced directly from Apple and all service records are logged and documented on Apple's Global Service system.
 

Service Contracts for Business & Education institutions

Private (non commercial) customers are best served by our in store experts. All our store staff are qualified and trained to just that.

Business, School & College customers might wish to consider a more formal service contract that includes remote dial-in support, help desk telephone support and support for Apple server products and server integration (Active Directory/Open Directory). Collection and return of warranty and non warranty repairs along with technician training & staff workshops complete the circle. 

Apple Certified Training

Solutions inc. train professionals on Apple software and creative software that was designed to use the superior capability of the Mac. Whether you're an architect or network administrator, we can enhance your Mac experience and get you qualified to further your career.

As an Apple Authorised Training Centre, you'll get the very best training. We also offer the exams to get Apple Certification Pro status. We have dedicated classrooms at our Hove, Bournemouth and Chichester stores or can come and train you at your own site.

Contact For all Apple and Adobe certified training enquiries contact our training team on: 0844 8751 610 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it