Server Support Plan
With 18 years experience, a dedicated technical services building and a team comprising of more than 12 Apple-qualified repair and support engineers, Solutions inc. provides the most advanced server support for schools and colleges in the UK.
Best in Class
Solutions inc. is a well established Apple partner. Founded in 1992, the company holds an impressive array of Apple accreditations. The first of a new breed of Apple Education Solution Experts (a scheme founded back in 1999) over the past eleven years, we have developed an understanding of the needs and pains of education establishments.
Solutions inc. technical services department moved into its own dedicated facility back in 2001. It comprises of an Apple Authorised Service Provider carrying out repairs of desktop, mobile and server systems.
Solutions inc. headquarters in Hove houses an Apple Authorised Training Centre, one of only a handful in the UK qualified to deliver the more advanced Apple server and support training courses. This unique blend of Apple qualifications, accreditations and Authorised Service Provider status gives Solutions inc. access to parts and the ability to carry out approved repairs.
2 Hr. Response
Our dedicated support contract telephone lines are answered directly by a team of Apple Certified Systems Adminstrators. With access to the latest Apple server technology (our facilities play host to one of the UK’s largest Mac server farms) our support technicians spend their entire working week addressing and resolving technical issues relating to Apple server based technology. Response times are regularly monitored to ensure quality of service.
Calls answered 9:00am - 5:30pm Monday - Friday (except bank holidays).
Web ticketing
Our online support portal provides a web ticketing service allowing contract customers to report incidents 24 hours a day via a standard web browser. The site also provides a great central resource for FAQs and the ability to track response and activity for each incident reported. A useful tool where more than one technician or individual is involved in either reporting, tracking or resolving technical issues. 24 hours a day, 365 days a year.
Server monitoring / remote access
Servers will be monitored remotely via a dedicated BT broadband line, installed and maintained by Solutions inc. at no extra cost. Fail-over notification is available by eMail, and telephone. Our technicians can assist with fault diagnosis and software configuration at any time using remote access software, working alongside your ICT technicians.
BT Broadband Line and router included (where required).
Hardware cover / emergency response
Our server contracts include on-site cover for all parts and labour associated to component failure of Mac server models. Logic Board, drives, power supply and fan array are all covered for the duration of the contract. With parts held at our technical services facility we are ideally placed for a fast response.
8 hr on-site response.
Half price training offer
Receive two half price vouchers for Apple certified training courses held at Solutions inc. Apple Authorised Training Centre. Empower your ICT team with the skills required to administer and support Apple server technology. Help them to work alongside our Server technicians in maintaining your investment. Valid for 6 months from the date of commencement.
Contact the education team on: 0844 8751 610
