Displaying items by tag: Server Support
Thursday, 15 December 2011 16:13

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Personal training with a Guru

Personal training sessions are available in store, 7 days a week. You can opt for either 30 or 60 min sessions. A Mac Guru will sit you down gather some information about what you would like to explore in your session before starting. Each session is unique and tailored to your individual requirements.

contact your local store to check availability and book Personal training sessions.

 



Apple Certified Training

Solutions inc. train professionals on Apple software and creative software that was designed to use the superior capability of the Mac. Whether you're an architect or network administrator, we can enhance your Mac experience and get you qualified to further your career.

As an Apple Authorised Training Centre, you'll get the very best training. We also offer the exams to get Apple Certification Pro status. We have dedicated classrooms at our Hove, Bournemouth and Chichester stores or can come and train you at your own site.

Contact For all Apple and Adobe certified training enquiries contact our training team on: 0844 8751 610 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Published in Master
Monday, 27 June 2011 13:06

Test

Training at Solutions inc.

Solutions inc. offer a full and comprehensive array of training solutions. From in store seminars in our high street stores, through to to personal 'Guru' sessions tailored to meet your individual requirements and all the way to Apple Certified Training courses. Click on the appropriate box above to discover more about our Mac Enlightenment, Guru and Apple Certified Training.  

Published in Master
Monday, 22 March 2010 15:51

Server Support Plan

Server Support Plan

 

With 18 years experience, a dedicated technical services building and a team comprising of more than 12 Apple-qualified repair and support engineers, Solutions inc. provides the most advanced server support for schools and colleges in the UK.

 

 


Best in Class

Solutions inc. is a well established Apple partner. Founded in 1992, the company holds an impressive array of Apple accreditations. The first of a new breed of Apple Education Solution Experts (a scheme founded back in 1999)  over the past eleven years, we have developed an understanding of the needs and pains of education establishments.

Solutions inc. technical services department moved into its own dedicated facility back in 2001. It comprises of an Apple Authorised Service Provider carrying out repairs of desktop, mobile and server systems.

Solutions inc. headquarters in Hove houses an Apple Authorised Training Centre, one of only a handful in the UK qualified to deliver the more advanced Apple server and support training courses. This unique blend of Apple qualifications, accreditations and Authorised Service Provider status gives Solutions inc. access to parts and the ability to carry out approved repairs.


2 Hr. Response

Our dedicated support contract telephone lines are answered directly by a team of Apple Certified Systems Adminstrators. With access to the latest Apple server technology (our facilities play host to one of the UK’s largest Mac server farms) our support technicians spend their entire working week addressing and resolving technical issues relating to Apple server based technology. Response times are regularly monitored to ensure quality of service.
Calls answered 9:00am - 5:30pm Monday - Friday (except bank holidays).

 

Web ticketing

Our online support portal provides a web ticketing service allowing contract customers to report incidents 24 hours a day via a standard web browser. The site also provides a great central resource for FAQs and the ability to track response and activity for each incident reported. A useful tool where more than one technician or individual is involved in either reporting, tracking or resolving technical issues. 24 hours a day, 365 days a year.

 

 

Server monitoring / remote access

Servers will be monitored remotely via a dedicated BT broadband line, installed and maintained by Solutions inc. at no extra cost. Fail-over notification is available by eMail, and telephone. Our technicians can assist with fault diagnosis and software configuration at any time using remote access software, working alongside your ICT technicians.
BT Broadband Line and router included (where required).

 

Hardware cover / emergency response

Our server contracts include on-site cover for all parts and labour associated to component failure of Mac server models. Logic Board, drives, power supply and fan array are all covered for the duration of the contract. With parts held at our technical services facility we are ideally placed for a fast response.

 

8 hr on-site response.

 


Half price training offer

Receive two half price vouchers for Apple certified training courses held at Solutions inc. Apple Authorised Training Centre. Empower your ICT team with the skills required to administer and support Apple server technology. Help them to work alongside our Server technicians in maintaining your investment. Valid for 6 months from the date of commencement.

Contact the education team on: 0844 8751 610

Published in Education
Wednesday, 13 January 2010 12:17

Training Server essentials for SN201

SN201: Mac OS X Server Essentials v10.6

£1199.00 EX. VAT £1408.82 INC. VAT

Mac OS X Server Essentials is a four-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server. Students learn how to install and configure Mac OS X Server to provide network-based services, such as file sharing, mail, web and wikis. Tools for efficiently managing and deploying Mac OS X and software updates are also covered. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who should attend?

 Help desk specialists, technical coordinators and entry-level systems administrators.

Prerequisites

An understanding of Mac OS X and experience with Mac OS X in a network environment, including troubleshooting experience or Mac OS X Support Essentials v10.6. An understanding of the UNIX command line.

We also recommend

    Mac OS X Introduction
    Mac OS X Troubleshooting
    Unix for Mac OS X
    Mac101 Support Essentials

Course outline:


  • Chapter 1 - Installing & Configuring Mac OS X Server

    Installation, initial configuration, server administration tools, and troubleshooting installation issues

    Chapter 2 - Authenticating and Authorizing Accounts

    Creating and administering accounts, controlling access (ACLs), and troubleshooting

    Chapter 3 - Using Open Directory

    Configuring Open Directory, single sign-on, backing up directory data, troubleshooting Open Directory, and an introduction to Kerberos

    Chapter 4 - Using File Services

    Configuring and troubleshooting Apple File Service, share points for Windows users, NFS, network mounts, and FTP; case sensitivity issues

    Chapter 5 - Hosting Mail Services

    Configuring, maintaining and troubleshooting email service

    Chapter 6 - Managing Web Services

    Hosting multiple web sites on a single server, providing WebDAV access to files

    Chapter 7 - Using Collaborative Services

    Setting up and configuring wikis and blogs, providing iChat and iCal services to assist people working together, and configuring Address Book service to share contact information amongst multiple computers.

    Chapter 8 - Implementing Deployment Solutions

    Configuring and troubleshooting NetBoot/Network Install to deploy Mac OS X

    Chapter 9 - Managing Accounts

    Managed accounts, preference management, managed network browsing, mobile accounts, troubleshooting account management


 

Wednesday, 13 January 2010 12:08

Mac OS X Server Support

Mac OS X server essentials v10.5 (Mac OS X 201)

£1199.00 EX VAT £1408.82 INC VAT

Mac OS X Server Essentials is a four day course designed to give technical coordinators and entry level system administrators the skills, tools and knowledge to implement and maintain a network that uses Mac OS X server. You will learn how to install and configure Mac OS X server to provide network based services, such as file sharing, authentication and printing. Tools for efficiently managing and deploying Mac OS X and software updates are also covered.

Who should attend?

Help desk specialists, technical coordinators and entry level systems administrators.

Prerequisites


An understanding of Mac OS X and experience with Mac OS X in a network environment, including troubleshooting experience or Mac OS X Support Essentials v10.5. An understanding of the UNIX command line.

We also recommend

Mac OS X Introduction
Mac OS X Troubleshooting
Unix for Mac OS X
Mac101 Support Essentials

Course outline

  • The features of Mac OS X Server 10.5
  • How to configure essential services on Mac OS X Server.
  • How to use Mac OS X Server tools to monitor and troubleshoot services.
  • Effective use of Mac OS X Server to manage a small network on Macintosh computers and users.
  • How to manage access to files and services.
  • How to prepare for Apple Certified technical coordinator certification.

 

 

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