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Solutions inc.
provide support and advice on a wide range of issues over the counter, at all of our stores, seven days a week, for all Apple products such as your MacBook, iMac, Mac Pro, airport, cinema displays, iPods, headphones.
Alternatively you can use the support mechanisms available on this page. This service is operated by a team of trained and qualified Apple technicians.
You can browse and review a range of support issues identified by other users with details of how to resolve known problems in the FAQ section. In addition you can post your own questions to our Apple technicians who in turn will respond to you via email.
We also provide service & support on a contract basis. To find out more, please contact Simon Birch.
Email: simon@solutions-inc.co.uk
Support by telephone
Apple Computer UK provides our customers access to telephone support for the first 90 days after purchase. You can contact them directly on 0870 876 0753.
Support in store
Solutions inc. does provide customer support in store, over the counter, seven days a week. Our stores are also drop off and collection points should a repair under warranty be required.
Further support
You can also visit www.apple.com/support to view Apple's extensive support knowledge base.
iPod
If you are experiencing problems with an iPod product you will find indepth support information on-line at: www.apple.com/support. If your iPod screen shows a ‘sad iPod’ icon or the screen does not show anything please try the following :-
Resetting your iPod
Toggle the hold switch on and off (slide it to hold, then back to off again). Follow this by pressing and holding down both the Menu and Select buttons for 10 seconds or until the Apple logo appears on the screen. Please repeat if the iPod does not reset on the first occassion.
Headphones
Please visit http://depot.info.apple.com if your iPod headphones develop a fault within the twelve month warranty period. Solutions inc. will not repair or replace iPod headphones.