Support services

Solutions inc.

provide support and advice on a wide range of issues over the counter, at all of our stores, seven days a week, for all Apple products such as your MacBook, iMac, Mac Pro, airport, cinema displays, iPods, headphones.

Repairs

We can take repairs over the counter, directly at our technical centre, which is open Monday to Friday, 9 am till 5.30 pm.

Unit 6, English Business Park
English Close
HOVE
BN3 7ET

We also provide service & support on a contract basis. To find out more, contact us through our business page

Support by telephone

Apple Computer UK provides our customers access to telephone support for the first 90 days after purchase. You can contact them directly on 0870 876 0753.

Support in store

Solutions inc. does provide customer support in store, over the counter, seven days a week. Our stores are also drop off and collection points should a repair under warranty be required.

Further support

You can also visit www.apple.com/support to view Apple's extensive support knowledge base.

iPod

If you are experiencing problems with an iPod product you will find indepth support information on-line at: www.apple.com/support. If your iPod screen shows a ‘sad iPod’ icon or the screen does not show anything please try the following :-

Resetting your iPod

Toggle the hold switch on and off (slide it to hold, then back to off again). Follow this by pressing and holding down both the Menu and Select buttons for 10 seconds or until the Apple logo appears on the screen. Please repeat if the iPod does not reset on the first occassion.

Headphones

Please visit http://depot.info.apple.com if your iPod headphones develop a fault within the twelve month warranty period. Solutions inc. will not repair or replace iPod headphones.